Return Policy

At Bible School Merch, we understand that you may need to return a product. We strive to ensure that you are satisfied with your purchase. Please read our return policy below for more information.

Eligibility for Returns

In order to be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging. Returns are accepted within 5 business days after product delivery. Personalized products cannot be accepted for return.

Return Process

If you would like to return a product, please follow these steps:

  1. Contact our customer service team at [email protected] within 3 business days of receipt of your order to initiate the return process.
  2. Provide your order number and a detailed explanation of why you would like to return the product.
  3. Our customer service team will review your request and provide you with further instructions.
  4. Once your return is approved, you will receive a return shipping label via email.
  5. Package the product securely and attach the return shipping label to the package.
  6. Drop off the package at your nearest post office or shipping carrier.

Refunds

Once we receive your returned product, our team will inspect it to ensure that it meets the eligibility criteria. If the product is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed and for the funds to appear in your account.

Exchanges

If you would like to exchange a product for a different size or design, please follow the return process outlined above and indicate your preference for an exchange in your email to our customer service team. We will do our best to accommodate your request, subject to availability.

Non-Returnable Items

Some items are non-returnable for hygiene reasons, such as face masks and earrings. Additionally, personalized or custom-made products cannot be returned unless they are defective or damaged. Personalized or custom-made products may be exchanged, provided you were shipped the incorrect size or product.

Contact Us

If you have any further questions or concerns about our return policy, please don't hesitate to contact our customer service team at [email protected] We are here to assist you and ensure that you have a positive shopping experience with Bible School Merch.